Our Policies

RETURNS & EXCHANGES

Thank you for your support and interest in Forever Haute. If you are not satisfied with your order, we would like to help in any way we can. Please review our policies below.

     RETURNS

If you are not satisfied with your order, you must request a return claim with Forever Haute LLC within 10 calendar days* of receipt of goods.

To properly file a return claim, please email our customer support team at support@beforeverhaute.com with your reason for return.

If your return claim is approved and you have received an email from us confirming your return claims approval, please follow shipping instructions below.

Please make sure to include your original invoice and/or receipt. After we receive your approved return items, we will initiate a refund to your credit card or original payment method used at time of purchase. You will receive the credit according to your card issuer’s policies.

Returns must be unworn, unaltered and unwashed with original tags attached and in the same condition that you received it. Returns must not have any stains or odors such as smoke or return will be deemed un-sellable. We can not process returns for any items that can not be re-sold.

Your receipt or proof of purchase must be included with your return.

All items are subject to a $5.00 restocking fee.

*Any returns made without properly filing a claim or after the 10 calendar day time frame will not be refunded.

*Forever Haute will not issue a return AFTER indicated dates.

        EXCHANGES

To exchange an item, the customer must file an exchange request* by emailing support@beforeverhaute.com within 10 calendar days* of receipt of goods. The customer must include the reason for the exchange and must include all details needed in order to process the exchange properly. The customer must return the unwanted item(s) according to the procedures listed below.

*Any exchanges without a filed exchange request or after the 10 calendar day time frame will not be exchanged.

Items to be exchanged  must be unworn, unaltered and unwashed with original tags attached and in the same condition that you received it. Exchanges must not have any stains or odors such as smoke or return will be deemed un-sellable. We can not process an exchange for any items that can not be re-sold.

Your receipt or proof of purchase must be included with your exchange.

        SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Forever Haute Shipping Instructions:

Please mail item(s) along with reason for return or exchange. Please include your original invoice and/or receipt and mail to:

Forever Haute, LLC

Attn: Returns/Exchanges

450 Grapeland Dr.

San Antonio, Tx 78264

We will process returns and exchanges as we receive them and in a timely manner.

We will review your invoice and any notes or corrections you have included and correct any errors made on our behalf.

Items to be exchanged  must be unworn, unaltered and unwashed with original tags attached and in the same condition that you received it. Exchanges must not have any stains or odors such as smoke or return will be deemed un-sellable. We can not process an exchange for any items that can not be re-sold.

Your receipt or proof of purchase must be included with your exchange.

If your return or exchange is approved, and your returned or exchanged item is no longer in stock, we will refund you for the product you purchased.

Refunds will exclude shipping refunds and $5 restocking fee.

NO REFUND POLICY

All discounted or sale items are FINAL and cannot be returned or exchanged. All sales of undergarments are final sale items and cannot be returned or exchanged. All makeup item purchases are final and cannot be returned or exchanged. Shipping and handling charges are not refundable.

ERRORS

If there is an error with your order, please send an email to our customer support team and we will resolve the issue as soon as we possibly can:

support@beforeverhaute.com

Please contacts us with any further questions or concerns you may have.

Thank you for shopping with us and have a great day!